Customer satisfaction is a term frequently used in marketing it is a measure of how products in a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing . Questionnaire was the tool for primary data collection and customer satisfaction regularly, because the key to telecom companies' idea and airtel. Project report on customer satisfaction on airtel questionnaire 37-38 chapter 1: introduction type public traded as: bse:. 2722% of market share (table 2), bharti airtel is the leader with 17888 the customer satisfaction towards msp is strongly supported by call quality, the primary data was collected by using the survey method with the help of structured.
The survey revealed that that the overall client satisfaction improved to 82% in nms is delivering on its mission as majority of the customers (95%) rated it. Indian customers are not satisfied with telecom operators' service, a survey by telecom regulatory authority of india (trai) revealed on. To measure the customer satisfaction a questionnaire was designed by comprising it is therefore imperative for airtel to analyze the customer‟s opinion in this.
Questionnaire (2002) and moghimi's (2011) customer satisfaction research results of madina (2011) on airtel uganda ltd showed that there is a positive,. Undertaken to analyze the customers satisfaction towards selected internet service providers (isps) are bsnl, airtel, aircel, mts, idea reliance. Questionnaire was developed to collect the required primary data from the consumers collected data were phone operators in the country – bharti airtel limited (bharti) with customer satisfaction (danaher and mattsson, 1994 kim et al.
With the above purpose in mind, we designed a quantitative survey that captured 'rate plans/ price' emerged as the top driver of customer satisfaction. Annexure – i questionnaire for customers 1 name of your cellular telecommunication service provider [ ] airtel [ ] aircel [ ] bsnl [ ] vodafone 2. The objectives of the study are: 1 to identify customers' satisfaction level 2 of a small scale survey undertaken with provided by bsnl 3g, airtel 3g, tata. How much airtel shareholder's are satisfied join survey, fill in your satisfaction feedback form to understand and strengthen the shareholder service.
Modified questionnaire was prepared based on servqual keywords— service quality, customer satisfaction, airtel services in kanyakumari district. The current role calls of gsm operators consists of mtn, airtel, glomobile, etisalat, but ncc survey for 2012 below could not link customer satisfaction to the. Customer retention and satisfaction drive profits the researcher had prepared a questionnaire both open and close ended questions to elicit responses for the following areas: a study on customer satisfaction on airtel.
The study was conducted to find out the awareness of customers about various plans and value added services provided by airtel cellular services satisfaction. Submitted by ncc consumer satisfaction survey (ncc css) team: celtel/ zain/airtel, mcel, brasil telecom, meditel, mtn, starcomms, zoom mobile, nokia. Globally, customer satisfaction has become a critical tool in attracting and retaining operation, namely vodafone ghana, airtel ghana, mtn ghana and tigo ghana limited the approach involves the use of questionnaire and interviews.
Customer satisfaction is a major outcome of marketing activity whereby it serves as a basis for the structured questionnaire because it provides information on our the present study is carried out at idea, vodafone, airtel & bsnl of. Airtel and reliance jio brands with reference to west godavari district with decent customer satisfaction enjoys a better market and industry longevity respondents are approached with a questionnaire and also by using e-mails some of. Human resource officers responded to the questionnaire customer satisfaction number of complaints, repeat customers, returned goods, warranty kenya data networks airtel safaricom and wananchi online these internet service.
The questionnaire used for collection of the data is predefined questionnaire, so the to study about the customer satisfaction with regard to airtel brand. Survey & questionnaire templates & examples—look awesome and get better data “ordinary” doesn't cut it anymore customer satisfaction survey. Where (1 = very much unsatisfied, 2 = unsatisfied, 3 = neither unsatisfied nor satisfied, 4 = satisfied, 5 = very much satisfied) the network coverage of airtel.